RuneZone User Handbook

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Edited on Feb 8 2015, 8:29 PM by Kronre
Introduction
User Handbook

Welcome

Hello and welcome to the new and improved RuneZone User Handbook! We're absolutely delighted to see that you've decided to join our awesome community and can't wait to see you posting on our forums, updating your status and having a chat with fellow members in the chatbox.

This handbook will contain all the information you need pertaining to you as a regular user; what you can expect from the community, and the many different opportunities you'll be presented with here. This handbook will also cover some other important information you're most likely interested in, that will help you around RuneZone, such as the site's awesome features.

We hope you find this user handbook informative and useful - we've aimed to make it as informative & as comprehensive as possible, ensuring our community experiences the very best support and that we're able to deliver the first class services we pride ourselves on.

The RuneZone Staff Team




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Medals: 8 - 70 Pts
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Edited on Feb 8 2015, 8:25 PM by Kronre
A 'Community Member'
User Handbook

You as a Community Member

You're now part of the thriving RuneZone Community and have a lot to look forward to! As a community member you can to have the opportunity to join the ever evolving staff team, or one of the specialist teams like the Ambassador team or the Donator group. You'll learn new things, be able to become part of a fantastic group of people and just have a really enjoyable and fun time, whether it be RuneScape-related or not!

You can access your account settings by clicking here. You can change your signature, avatar, time zone, details and more from here. This will help bring a little flare of individuality to your forum profile and posts.

We foster a very caring and warm community here at RuneZone - everyone looks out for one an other. You'll make friends for life and enjoy the company of other like minded people. The RuneZone Community is a truly awesome community to be a part of.




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Edited on Feb 9 2015, 1:57 PM by Kronre
RuneZone's features
User Handbook

RuneZone's Site Features

RuneZone is lucky enough to have a group of dedicated staff members and users alike who contribute so much to the site to make it what it is today. We are able to offer quest guides, item and monster databases, quest guides, calculators and a whole lot more! These features help make RuneZone what it is today - a platinum ranked Jagex fansite, with a great community.

This section of the user handbook will outline and explain a few of RuneZone's key features, and what you can expect to gain or achieve by using them.

Chatbox - The chatbox is a great way to chat with other members of the community. You don't need any requirements to send or receive messages, you can simply click the button in the bottom left hand corner of your screen and get chatting! You can also access the chatbox on the RuneTV page.

Statuses - The status system is a nifty little way for you to share small messages for other members of the community to see. Statuses can be up-voted (+), down-voted (-) and commented on. They can also automatically be posted to your Twitter account if it is linked to your RuneZone account.

Friends list - The friends list is a nice way of keeping your friends close on RuneZone; you'll be able to tell if they're online, away or offline. You can send people a friend request by going to their profile and clicking the 'Send friend request' button.

Forums - You may be familiar with our little friend the forums. The forums are perhaps the most prominent and used feature here on RuneZone. They're one of the greatest, if not the best way, to share information, tips and tricks, as well as have some awe-inspiring discussions.

Databases - RuneZone has 2 databases, the monster database and the item database. Each include lots of information about their respective fields; they're constantly being updated by the Content team and regular users who submit corrections alike all the time!

Guides - Like our databases, RuneZone has 2 types of guides, quest and other. The quest guides provide walkthroughs (to some extent!) for most of the current RuneScape quests. There are plenty of 'other' types of guides, ranging from skill guides, such as Agility, to moneymaking guides! The Content team and content-minded users work tirelessly to have both these guides constantly updated.

Image Hosting - RuneZone's image hosting is one of the most useful features you'll ever find. It enables you to store an unlimited amount of pictures, with easy-uploading, easy URL copying and easy deletion. It's stored in your own library library, which can be set to private if you so wish.

Everything else! - RuneZone boasts so many more, amazing features. Unfortunately it'd take too long to go through all of them, but should you have a question about what something is or how it works, don't be afraid to ask one of the friendly staff. You'll most likely find a link to each of the features RuneZone has on the left hand side of your screen, in the navigation pane.




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Reporting Abuse
User Handbook

The Report System

Almost every piece of content has a 'report' option next to it which gives you the ability to flag any content which you feel violates our guidelines to the Community Support Team who will investigate your report, and take any actions they deem appropriate. When you submit a report it is automatically sent into our report centre, where we will review your report and take any action we deem necessary. You will not receive a reply to your report (unless you specifically request one), but rest assured we read them all.

You will find you have the ability to report posts or messages sent to you via private message by clicking the button found on the bottom left hand corner of every post. If you feel the need to report content in the chatbox you deem offensive, you will see a small button which you can press. All staff messages, as well as posts or messages can be reported should you feel you need to do so.

Reporting content is an important part of ensuring we are able to remove rule-breakers from the community. If you're unsure whether you should report something or not, feel free to do so after checking our guidelines. It's better to be safe than sorry, and absolutely no harm or foul will come from you reporting something that does not in fact break any rules!




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Tickets
User Handbook

The Ticketing System

We're very proud to have a fully operational ticketing system here on RuneZone. All tickets are handled through the Support Ticket system which you can access by clicking the 'Contact' link on the left hand side of your page in the navigation pane.

The ticket categories you can contact the staff team on are:

Admin query - Send in an Admin Query and it is guaranteed to be handled by a member of the Senior Leadership team. Things such as donations, private account issues or other private concerns should be submitted here.

General query - General Queries are, funnily enough, more general than Admin Queries. They're for more basic questions you may have about RuneZone; for example how something works or why something operates a certain way. These are handled by the Community Support Team.

Bug report - Bug reports are sent directly through to the site's Lead Developer - Deathslayer. If you've found a bug, no matter how big or small, this is the place to let us know so we can rectify it! Errors in guides or databases should be flagged through the 'submit correction' links on all item and monster entries, and guides.

Complaint - As explained above, complaint tickets are sent in when there's something wrong that you need to let us know about. Complaints are of both the highest priority and importance to us. If you feel you need to complain, we feel we need to help you.

For more information on our complaints process click here.

Forum Support - Forum Support tickets are for menial forum tasks that the Community Support Team need to attend to, whether you want to request the hide of a double post, or the lock of a thread. Rule-breaking content should still be reported through the report system.

Name change - We allow members to change their RuneZone names every 3 months. Simply send in a ticket stating what you want your new name to be, we'll check it, and get back to you & change it as soon as possible!




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Member Ranks
User Handbook

User groups

Members can progress through the user ranks, gaining different badges, and possibly also even different coloured names, by making constructive posts, gaining what is known as 'post count'. Members who have contributed significantly to RuneZone with constructive posts and have amounted upwards of 1,250 posts will have a coloured name that is shown on all of their posts for everyone to see.

User groups aren't just for regular members; staff have different coloured names and what is known as a (lightning bolt) pip next to their name. This shows they're here to help and you shouldn't be afraid to contact them! Other members just as Donators also receive a pip (which is a coin stack) showing that they're contributed monetarily to RuneZone.

For more information on user groups, and to see how many posts you will need for that esteemed coloured name, check out our official user groups topic here.




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Medals
User Handbook

The Medal System

We like to recognise people for the great contributions, positive additions and spectacular representations they make for RuneZone. It's these qualities people have that make the RuneZone community one of the best out there, with the some of the best and most unique features abroad. As part of this recognition we offer some people invitations to exclusive schemes, but more often you'll find yourself on the receiving end of a medal.

Medals are visible on your profiles for everybody to see, as well as underneath your avatar on all forum posts where your 5 most recent ones are displayed. Each medal has a point value, which can increase with a higher tier medal (ranging from 1 being the lowest, to 3 being the highest). Medals can be awarded for a great array of things, from being a great community presence to helping create content, such as calculators, that are used on the site.

Check out all the information on medals here.




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The Rules
User Handbook

RuneZone Community Guidelines

The RuneZone guidelines found here are in place to protect both members of the community and members of staff. Our rules have been created with the goal in mind to be fair, equitable, easy to follow and simple to abide by, which in turn ensures everyone can have a pleasant experience whilst using RuneZone. Our guidelines are split up into four categories; Community, Communication, Submissions and Uploads.

Community - Our 'community' features include, but are not limited to, the forums, chatbox, status updates and blogs, all of which are open methods of communication (meaning anybody can see what you say, post or share) that you can use to communicate with other members of the community.

Communication - In order to facilitate interaction between community members we offer multiple, direct communication methods. These include, but are not limited to, private messaging, chatbox personal messaging, reporting and RuneRadio requests. These are all 'private' methods of communication as only the sender and recipient(s) have the ability to see the messages.

Submissions - As an information site as well as a community site we offer multiple features through which content can be submitted officially for use on the site by users. These features include, but are not limited to, guides, database entries, and costume designs. All content submitted will first be approved by a member of staff before appearing on the site.

Uploads - In order to allow transferal of data from one user to another we have multiple features on the site that allow you to upload files. These features include, but are not limited to, the image host, and uploading images when providing data for a database submission. By uploading data to RuneZone, you acknowledge that said data may be used where wished by the site. Credit will be attempted to be given where possible.

Before using any part of RuneZone you should check out the guidelines to make sure you're aware of what is and isn't allowed. We've made them as short and as simple as possible to give you a more enjoyable reading experience. Reading them should take no longer than 10 minutes. Consequences may be incurred for people who fail to abide by the RuneZone rules.




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Consequences
User Handbook

Consequences

We really hope that we don't get to the stage where we have to bestow warnings upon people for breaking the rules, but in a situation where a member's safety, ability to perform, or their feeling of belonging is diminished we will take swift action to ensure that feeling is turned around and any issue is resolved.

The Community Support Team have a number of tools available them for such situations:

Community Reminder - This is an informal personal message sent to the user explaining what went wrong and how they can prevent it in the future.

Offence Warning - This is a formal offence applied to the user's account detailing what went wrong and why we don't allow that type of conduct - an opportunity to appeal is also provided.

Exclusion - Exclusion is a last resort; effectively a 'time out' for the user to use as an opportunity to reflect on their actions, re-read the rules, apologise & understand what went wrong.

The Community Support Team also have some additional & supportive community tools intended to further assist in the management of anti-social or otherwise objectionable behaviour. These tools are:

Warden Watch - a user will typically be placed on Warden Watch after receiving a serious Community Offence or after completing a Community Exclusion. Warden Watch is designed to curb or deter would-be anti-social behaviour or disorderly conduct. Users on Warden Watch are supported by the team to help integrate them back in with the community following on from the serious Community Offence or exclusion. Warden Watch is all about making sure we're pro-active in our approach to supporting users using care, support & guidance. Warden Watch will typically last no more than 14 days.

Acceptable Conduct Agreement (ACA) - An ACA (acceptable conduct agreement) will be used when a user has received multiple offences for minor-moderate misbehaviour but can also be used for incidents where serious misbehaviour has taken place or if the user has just finished a period in exclusion. The ACA is a set of clear, incident-specific points which the user agrees to abide by; the point of an ACA is to try and build trust and a mutual level of understanding & respect by working with the user to create and agree to a plan of action.

Community Trigger - The Community Trigger ensures that unsavoury conduct not specifically mentioned in the rules doesn't go unnoticed by the support team. The Community Trigger will be activated if a user is reported or complained about three or more times by different individuals in the duration of 12 weeks for behaviour we're unable to issue Community Reminders or Offences for. The Community Trigger may not prompt direct action from the support team to engage with the offender but is designed to make us more aware and responsive to the users involved to make sure we're doing everything we can to challenge trivial or unsavoury conduct.

Turn It Around - A turn it around notice is to be issued to users as a final warning before they risk being temporarily excluded. It will clearly set out what they did which was wrong and why continuing it may result in exclusion. The notice will also explain what exclusion is as well as inform the user that they risk post count reduction, medal removal and more should they find themselves to be excluded. It's our way of giving users that very final chance before they give us no option but to make the difficult decision to exclude them.

As a typical 'Zoner you may not ever come across any of the above tools and that's fantastic, but RuneZone is such a diverse, colourful community which is growing every day. We think it's important that those who do need the support know that we have the ways and means of delivering it.




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